Al introduced us to something we had never even heard of before in our industry – operation manuals. These manuals have really gotten us on track. It’s easy to bring a new person on board, everyone knows what is expected of them, and our number of callbacks have reduced. In addition, we’ve built our own training center, so we no longer have to send our people out places to learn – we can train them right here.
Rob Minnick Minnick's Heating, Cooling, and Home Energy Solutions Baltimore, WA February 21, 2011
Al Levi teaches contractors how to run their businesses with less stress and more success through his book, seminars, webinars and his exclusive 1-to-1 consulting practice.
Also check out Al’s latest business adventure as part of Zoom Franchise Company at www.zoomdrain.com/franchise-opportunity. It’s a living example of the power of manuals and more— in action.
The Build Your Operating Manuals (BYOM) Program provides you with 90 percent done templates for customer service, dispatcher, and technician manuals as well as step-by-step instructions on how to edit those manuals, roll them out successfully, train with them, and keep them in your culture. Learn More about the BYOM Program