One of the most valuable things about the Sales Power! workshop was all of the scripts with techniques for the techs and the customer service experts. Al also did a great job relating to the techs – they paid attention all 12 hours – amazing!
The best part for me… Al taught me how to use the materials to continue training to build the whole staff. Al and I agree that any sales trainer can come in and pump up sales for a little while. But with the Sales Coaching Manuals, my Field Supervisors and I know how to run a powerful weekly training and coaching session that will allow us to keep getting better at Customer Service, which translates into more sales with your most satisfied customers!
The ongoing training is designed to keep making the existing techs, the new techs that arrive and the techs we’ll be developing better and more consistent at sales and customer satisfaction.