Things around our shop began to transform from chaotic to coming under control with Al’s very first visit. And that was great. But now, things are even better because we invested in the creation of [...]
We are so excited that we’re finally getting all the knowledge and now the tools we need to run our company. Reading about what it takes to be in this business from Al’s Power!Plans was an eye-opening experience. A great first step.And putting those skills into practice has already made a positive difference for our business.
When I first spoke with AI, I wasn't sure that what Al has done with other contractors would fit my company which is primarily a commercial service and install company that also does residential service and install. I was pleasantly surprised in both our first step together called Planning Power and our second step called Customizing Operating Power to learn that Al has done commercial, industrial, and residential work and has an incredible grasp of the inner works, trials and tribulations we owners face every day.
Before we did the Customized Operating Power! Manuals with Al, no one in our company knew what was expected of them. It was always,“You didn’t tell me that!” Now that has all changed – we’ve created the manuals and those are what we train on.There is no more “I didn’t know that.”
So, when Al Levi came in, I spent three days locked behind closed doors with him, going step-by-step-by step as to what I expected from my technicians–and from my dispatchers, my customer service representatives, accounts receivable, accounts payable–even the oil truck driver.We weren't really having a tremendous problem on the financial end, it was organizational, communications.