Success Gallery

Featured Customer

Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?

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— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service

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