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Success Gallery

Featured Customer

Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?

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— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service

What are customers saying

Business No Longer Runs Us

I ’d been reading Al Levi’s column in PM for months before meeting him at a C2000 meeting where he…

Steve Lowry, Lowry Services

Working in the Business to Working on It

After learning and implementing Al’s systems, I’ve been able to remove myself from always working in the business to working…

Bob Ferrari, Flue Season

Light at the End of the Tunnel

We’re finally getting stuff accomplished, systems are in place, and we’re getting consistent on the delivery of our product with…

Brent Brooks, Right at Home Repair and Remodeling

The Guys Like the Structure

Before I got help from Al, I was daily meandering through whatever came my way. I didn’t have much focus…

Dave McKenna, American Specialty

I Was in Over My Head

Years ago before I called Al, I was way in over my head. There were no systems in place, and…

Sam Marcisso, Pine State Services

BYOM Has Made Us Money

“Build Your Operating Manuals program has not cost my growing company money…It’s made us money! The CSRs maximize each phone…

Jim Harper, PSI Vail

BYOM Made It Easy

I would like to really thank you for providing the manuals and the videos in the Build Your Operating Manuals…

Joe Gerolami, Border Mechanical Services Ltd.

Planning Power! Exposed Our Problems

Life before Planning Power! was like knowing you need to go to the gym and lose weight or work out,…

Tim Flynn, Winters Home Services

Taking My Company to the Next Level

Al stresses that “If it’s not written, it’s not real.” We now live by this. Without the simple business procedures…

Matt Morse, Precision Plumbing

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