Success Gallery

Featured Customer

Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?

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— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service

What are customers saying

Al Gave Us a Sense of Direction

Without Al, we might not have had a future. We were a floundering company. Now that Al has helped us,…

Susan Miller, Allied Plumbing, Heating, & Cooling

Never Go Over the Same Thing Twice

Having customized manuals allows me never to go over the same thing twice, I simply refer to the manual our…

Tim Flynn, Winters Home Services

I Have Better Focus

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Adrian Stephenson, Comfort Services

Manuals Got Us on Track

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Working in the Business to Working on It

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The Guys Like the Structure

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I Was in Over My Head

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Sam Marcisso, Pine State Services