Success Gallery

Featured Customer

Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?

Al Headshot 250sq
— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service

What are customers saying

Very Positive for Our Company

Before Al helped us build our manuals, things were chaotic. We weren’t sure how we were going to grow or…

Keith Pinkerton, Mr. Electric of Huntsville

Things Were Dysfunctional Before Al

Things were dysfunctional before Al helped us with our manuals. Now, everybody has their own manuals and knows what they’re…

Ray Gremaux, Long Island

Literally Changed the Company

Al came in and helped us clarify and improve our organizational chart, and it literally changed the company. The company…

Tommy Mello, A1 Garage Door Service

BYOM is Well Worth It

The Build Your Operating Manuals Course is well worth it. It has helped clarify lines of communication, has made our…

Denesse, Todd, and Bryant Iocco, Epic Services

Grown Leaps and Bounds

Al Levi helped us organize our business, especially on the operations side. Since he has been here, we’ve grown leaps…

Tommy Mello, A1 Garage Door Service

Not Another Program On My Shelf

I worried the these Operating Manuals would end up on the shelf like all the others but Al’s steady support…

Jeff Waldman, Waldman Plumbing & Heating

Easier Than I Thought It Would Be

Signing up early allowed CPI to wring maximum value from the Build Your Operating Manuals Program. The templates provided were…

Steve Murray, CPI Plumbing

Most of the Work Was Already Done

After worrying about amount of work required to get the operating manuals done and rolled out, we discovered most of…

Todd Iocco, Epic Services

We Now Work In Tandem

The organizational chart, a series of regular meetings, and the Top 5 list helped multiple family members at our company,…

Kathy Betlem, John Betlem Heating and Cooling