Success Gallery

Featured Customer

Matt Thompson, owner of Gold Star Service on Long Island, New York, knew he needed operating manuals. The problem? He was busy running the company and didn't have the bandwidth to make it happen. At my Build Your Operating Manuals program in 2017, Matt learned how to customize and rollout the three key manuals—CSR, Dispatcher, and Technician. And it's made a huge difference in his company. Will yours be next?

Al Headshot 250sq
— Al Levi
"I hired a CSR on Monday and using the manuals, she was 75% booked by Friday. I couldn’t believe how well it worked. "
—Matt Thompson, Gold Star Service

What are customers saying

Not Another Program On My Shelf

I worried the these Operating Manuals would end up on the shelf like all the others but Al’s steady support…

Jeff Waldman, Waldman Plumbing & Heating

Easier Than I Thought It Would Be

Signing up early allowed CPI to wring maximum value from the Build Your Operating Manuals Program. The templates provided were…

Steve Murray, CPI Plumbing

Most of the Work Was Already Done

After worrying about amount of work required to get the operating manuals done and rolled out, we discovered most of…

Todd Iocco, Epic Services

We Now Work In Tandem

The organizational chart, a series of regular meetings, and the Top 5 list helped multiple family members at our company,…

Kathy Betlem, John Betlem Heating and Cooling

Everyone is More Accountable

The implementation of systems and procedures not only made me and my brother Dale more accountable for how we ran…

Jeff Gerber, Homestead Fuel Oil, Plumbing, Heating and Cooling

No Longer Seeking Refuge

Through Al’s help, we’ve worked on service, built manuals, and constructed a training center. We’re able to build our own…

Mark Paup, Golden Rule Plumbing, Heating & Cooling

Company-Wide Uniformity of Execution

The systems that Al has helped put in place are helping the company become more organized. We’re now able to…

Jim Harper, Plumbing Systems Inc.

Business is No Longer Chaotic

Before I started working with Al, things at the company were chaotic, there was a lack of control, and things…

Kevin Dyer, High Point Plumbing & Heating, Ltd

Implementing New Century Systems

I was trained in the grandfather way, but Al pointed out we needed to enter the new century way of…

Dave Judd, Master Plumbing, Heating, & Cooling