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Transform your business with operating manuals

are you a contractor...Or a Firefighter?

If you're like most contractors, you spend the majority of your day putting out the fires your company set yesterday, with the knowledge that the fires you put out today are bound to pop up tomorrow.

The bad news is this stressful pattern is going to continue until you change some things about the way your business runs.

Maybe you're lucky enough to have a good size company where other people can work on things and deliver the products and services your company sells.

If so, there are other people who can potentially help but they can't because no one is quite sure how you really want things done.

In the meantime, you are killing yourself trying to do everything.

It doesn't have to be this way.

What does the future look like for you?

What will your business look like in a year from now? What about five years from now?

How will you ever grow if you are...

— Still working in every aspect of the business—instead of on it?
— Unable to hire and train people up quickly to do things the company way?
— Spending the bulk of your time answering the same questions day after day?

Wouldn't it be nice to be able to get people up and running, doing their jobs properly, and making you more money within just a few weeks?

Wouldn't it be really nice to have a business that could run without you?

You can do all of these things and more with operating manuals.

I'm living proof that it is possible...

After working for more than 25 years in every facet of my family's plumbing, heating, cooling business, I sold my share in the company to my brothers and retired from the contracting business. 

I was able to do this and set my family up for continued success because I was so successful in implementing business systems and training people. By the time I was ready to go, the business was running so efficiently it could run without me.

Today, I live in sunny Phoenix, with plenty of golf courses. And when it gets too hot in Arizona, my wife and I are free to travel.

My wife and I are living our dream. We kept our promise to each other to retire from the rush of contracting before the age of 50, and to then help you do the same thing.

Ready to Transform Your Business?

Real-LIFE SUCCESS STORIES

90%

READY-TO-GO

WILL 2019 BE THE YEAR YOU FINALLY BUILD YOUR OPERATING MANUALS?

My comprehensive operating manuals templates reflect 90 percent of what most contracting businesses require.

All you have to do is editand that's a lot easier than trying to create them from scratch!

We spent over $150,000 to develop the first edition of these operating manuals in 1996, for my family's Long Island, New York-based plumbing, heating, cooling, and now electrical business. Refined with hundreds of clients over the past 15 years, these manuals have been thoroughly road-tested and proven effective.

There are up to 31 manuals available but you have to start with my three key integrated manuals—CSR, Dispatcher, and Technician. Why? Because they will change your business for the better immediately.

Tour The Manuals

There's more to operating manuals than you might think. That's why I've created this video tour, so you can see exactly what you get and just how complete they already are.

That said, manuals are much more than just words on a page. They need to become a permanent part of your culture. That's why I created a detailed video course, to teach you how to do just that.

Ready to Transform Your Business?

Build Your Operating Manuals ONLINE Course

My Build Your Operating Manuals Online Course contains all the information you need to successfully implement operating manuals at your plumbing, heating, cooling, or electrical contracting business.

I've created 23 bite-sized video lessons where I personally lead you step-by-step through the entire process. You also will receive a workbook, handouts, and helpful demonstration videos. Here's exactly what it is...

online Course

Introduction

In this module, I lay out what to expect from the course, where these ideas came from, what's in it for you, and my "operating manual philosophy."

Organizational Charts & The Triangle of Communication

In this module, I discuss three types of organizational charts you need to run your business—box chart, depth chart and flow of communications. I'll also explain in detail how they work and why they are importanteven in small companies. Then I'll introduce you to the Triangle of Communications, involving the CSR, Dispatcher and Tech, which is facilitated by the three integrated manuals.

Implementing the Manuals

In this module, I cover the importance of picking someone to spearhead the project of building your operating manuals. I'll also walk you through exactly how to adapt the CSR, Dispatcher and Tech manual templates included with this course as well as what to watch out for. You'll learn the best way to go about customizing the manuals—complete with detailed video demonstrations of some advanced editing techniques in Word you can refer back to anytime.

Rolling Out the Manuals

In this module, I will show you how to put the manuals to work in your organization the right way. Includes detailed rollout process, sample rollout speech, and do's and don'ts for how to introduce the manuals to your organization and what to do after the manuals are rolled out to ensure their success.

Keeping it in the Culture

In this module, I'll discuss what it takes to ensure the manuals become a permanent and dynamic part of your company culture. I'll also share some things to watch out for and how to use the manuals as a tool to correct unwanted behaviors.

Maximizing Your Investment

You have plenty of time to implement these manuals, right? No? You're in luck. In this module, I share my top tips and a (hopefully) inspiring story about how to manufacture the time you need to get these three key manuals installed—so your business can run with less stress and more success and you can shift your focus to working on your business instead of in it.

WRAP UP & NEXT STEPS

You've rolled out your CSR, Dispatcher, and Tech manuals you're already noticing things are getting better. If that's all you're after, that's perfectly OK! Just know that's there are 28 additional operating manuals available for purchase when and if you're interested. You already know how to edit them and roll them out! Just rinse and repeat. In this module, I explain what's available to you and what you might want to undertake next.

WorkBook

To help you get the most out of the course we've created a comprehensive workbook outlining the key concepts of every single lesson.

The workbook also contains plenty of space for taking your own notes. We encourage you to take notes because research shows that hand writing of new concepts helps anchor them into our brains better and faster.

The other benefit of this workbook is that it serves as a quick reference guide if you need to refresh your memory on what to do as you are editing and rolling out your manuals—now and in the future.

Simply download and print the PDF in Lesson 1, put it in a binder, and you'll be ready to roll!

work_book

Course Downloads and Handouts 

org charts mockup

Organizational Charts

You'll learn about the three different types of organizational charts—box, depth, and flow of communications—it takes to run your contracting business properly.

We'll walk through each type of chart in detail and I'll explain the vital connection between these organizational charts and the operating manuals you will be putting into place.

handouts mockup

Downloads to Aid Your Learning

  1. Sample Organizational Charts
  2. Operations Manuals Spearheading Status Report
  3. File Naming Procedure
  4. Detailed Word Document Procedures
  5. Sample Rollout Speech
  6. After Rollout Schedule for Meetings
  7. Training Checklist Exercise
  8. Tips on Building a Training Center
  9. Steps of Delegation
  10. Time Tracking Sheet
  11. The 7-Power Contractor Guide to Better Meetings
  12.  The 7-Power Contractor Book (PDF)
audiobook

Learn On the Go With Audio Files

If you're looking to make truck time more productive you can also listen to the course content on your digital device. Simply fire up your browser and go to our handy playlist. We'll provide the link.

Note: Listening to the lessons is designed to enhance your learning experience from the videos and taking notes in your workbook, not to replace it!

Ready to get started?


The Build Your Operating Manuals Program comes complete with everything you need to get operating manuals into place so you can run your contracting business with less stress and more success.

The three most important manuals for the key roles—CSR, Dispatcher, and Technician—90 percent already there.
And they're easy to edit.

The sample organizational charts that you need to manage your contracting business and provide career paths.

Step-by-step instructional videos that walk you through the
right way to edit the manuals, get the buy-in you need, and how to keep them in the culture.

A handy workbook and helpful handouts plus an audio-only version of the videos so you can listen on the go.

PLUS the exclusive option to purchase even more of the manuals you'll need to cover the boxes on your Org Chart.

I spent over $150,000 in today's money to create the first edition of these manuals, which have been continuously expanded and refined over the past 17 years. (And I had no templates or trail guide like you'll have with this program.)

Your Investment is only:

$2,499.00

P.S. To work directly with Al, you'd have to spend over $100,000 in a year.
You can do this program from the comfort of your office (or home) for a fraction of the cost.

Still Unsure?

I could go on for hours about how great these manuals are and what a big difference they have made in the lives of many, many contractors over the past 15 years.

But don't take it from me.

Watch this interview I did recently with Jim Criniti, Owner and General Manager of Zoom Drain Philadelphia. Zoom Drain is a prime example of the incredible power of operating manuals. In this video, Jim shares the dramatic positive impact operating manuals have had on his company. Check it out.

Frequently Asked Questions

Ready to get started?


The Build Your Operating Manuals Program comes complete with everything you need to get operating manuals into place so you can run your contracting business with less stress and more success.

The three most important manuals for the key roles—CSR, Dispatcher, and Technician—90 percent already there.
And they're easy to edit.

The sample organizational charts that you need to manage your contracting business and provide career paths.

Step-by-step instructional videos that walk you through the
right way to edit the manuals, get the buy-in you need, and how to keep them in the culture.

A handy workbook and helpful handouts plus an audio-only version of the videos so you can listen on the go.

PLUS the exclusive option to purchase even more of the manuals you'll need to cover the boxes on your Org Chart.

I spent over $150,000 in today's money to create the first edition of these manuals, which have been continuously expanded and refined over the past 17 years. (And I had no templates or trail guide like you'll have with this program.)

Your Investment is only:

$2,499.00

P.S. To work directly with Al, you'd have to spend over $100,000 in a year.
You can do this program from the comfort of your office (or home) for a fraction of the cost.

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