In the blog “Can Your Employees Be Stealing Your Calls? Part 1” that ran on October 27th, 2011, I gave you the dire scenario of […]
Staffing Power
Read More About Staffing Power
Can Your Employees Be Stealing Your Calls? Part 1
What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing […]
It Was Working When I Left
“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when […]
Testing 123
Before my brothers and I became enlightened [aka we got our teeth kicked in so many times we eventually woke up], we used to hire […]
When A Staff Member Is Spiraling Down
I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now […]
Falling Off the Wagon
The New Year is always a great time to stop the craziness long enough to reflect on what went right last year, what went right […]
Sometimes You Need To Fire Someone To Make Your Company Better
It’s never pleasant to discipline someone let alone fire them. That’s why it’s so common for an owner to avoid the issue altogether and absorb […]
7 Steps to Better Training that Will Make Your Company Better
No matter how smart you, the owner, are…you can’t do everything yourself! So, you’re probably tempted to delegate work to others [if you can afford […]
Upside Down and Inside Out…Staffing Ratios
A danger area for all contractors especially in this recession with declining sales opportunities is eliminating or laying off outside techs and installers without addressing […]
5 Ways to Improve Your Staff and Build Profits Right Now
These slow times are a perfect time to upgrade your staff! Face it! You’ve probably been behaving like a hostage whenever your employees during the […]