Operating Power

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Why Bulleted Job Descriptions Don’t Work

Whenever I take on a new one to one consulting client, I ask them to send me a series of forms, templates and documents to review before I arrive onsite. . I do it for many reasons. The most important...

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15 And 30 Minutes

Take time at the end of each workday for yourself — it will make a difference in your business and your personal life. Many years ago, Dan Holohan called me at the end of a very long workday. He said,...

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Mastering Answering and Booking Calls in Steps

Having returned home from working with a small company that is primarily one Tech and the owner who works in the field part-time, I realized that mastering how to answer the phone and dispatching can be more challenging for them...

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