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Operating Power

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If I Video Taped Your Employees, Would You Be Sick To Your Stomach Or Worse? [Part 1]

There was a powerful story all over the news recently about an organization where their employees were secretly video taped and it has rocked this organization to its very core. Whether you agree with the technique of those shooting the…

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Triangle of Success

Years ago when I was told by my dad that if I ever wanted to get out of the truck I need to make my replacements. I got no further instructions on how to do that but in that instant…

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The Rest of the Steps to Creating Trucks That Work

Remember the Goal: Pull up to 80% of the homes you serve with a truck and truck stock that will give the Tech an 80% chance that they’ll have what they need to get the job done today. Here are…

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The First 7 Steps to Creating Trucks That Work

The last thing you need to be doing in this economy is to have a truck stocked  too heavily and paying for excess inventory or stuff that gets damaged or goes out of warranty sitting on a shelf. What’s just…

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10 Steps to Taking Control of Your Phone and Your Business

The problem with most contractors who call me is that it’s one of the rare calls they ever make is to me. Most of their day is spent fielding incoming calls and/or emails on their ever-ringing or vibrating smart phones….

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Make Money By Exiting The Warehouse Business

For years, I’ve traveled around this country working with contractors and if there’s a common mistake it’s that they think they can manage their in-house warehouse and save money. By far, those who have listened and done the proper steps…

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Why Bulleted Job Descriptions Don’t Work

Whenever I take on a new one to one consulting client, I ask them to send me a series of forms, templates and documents to review before I arrive onsite. . I do it for many reasons. The most important…

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15 And 30 Minutes

Take time at the end of each workday for yourself — it will make a difference in your business and your personal life. Many years ago, Dan Holohan called me at the end of a very long workday. He said,…

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Mastering Answering and Booking Calls in Steps

Having returned home from working with a small company that is primarily one Tech and the owner who works in the field part-time, I realized that mastering how to answer the phone and dispatching can be more challenging for them…

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