Operating Power

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What Extras Should You Have on a Service Vehicle?

I remember a Service Tech trying to explain to me why he couldn’t enter a basement that was flooded with water from a ruptured hot water heater. His explanation is he didn’t have anything to cover his shoes. I also... Read More...

To Happy Call or Not…That is the Question

First, we must define what “Happy Calls” are. They are calls made to your Customers right after you’ve been there to do service or install work. Here are my general thoughts about doing Happy Calls: These calls don’t tend to... Read More...

Troubleshooting…What Not to Say

I live in Arizona for the last 10 years. For 8 months of the year, it’s a lovely place to be. But, it gets just a little toasty the other 4 months of the year. And that puts an awful... Read More...

Meetings 101…Love them?…Hate them?

Most of hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house of worship or our local town board. Someone starts talking and the rest of us... Read More...

Somebody’s Job

At my company, we used to get derailed by the simplest of tasks. We struggled to master the many tasks required to run our business and keep our promises. Even the simplest of tasks could require a lot of different... Read More...

If I Video Taped Your Employees, Would You Be Sick To Your Stomach Or Worse? [Part 2]

Last week, I wrote about how essential a Mystery Shopper Program at you company is. This week I’m providing you with more details on how to go about putting this powerful program into place the right way. What types of... Read More...

If I Video Taped Your Employees, Would You Be Sick To Your Stomach Or Worse? [Part 1]

There was a powerful story all over the news recently about an organization where their employees were secretly video taped and it has rocked this organization to its very core. Whether you agree with the technique of those shooting the... Read More...

Triangle of Success

Years ago when I was told by my dad that if I ever wanted to get out of the truck I need to make my replacements. I got no further instructions on how to do that but in that instant... Read More...

The Rest of the Steps to Creating Trucks That Work

Remember the Goal: Pull up to 80% of the homes you serve with a truck and truck stock that will give the Tech an 80% chance that they’ll have what they need to get the job done today. Here are... Read More...

The First 7 Steps to Creating Trucks That Work

The last thing you need to be doing in this economy is to have a truck stocked  too heavily and paying for excess inventory or stuff that gets damaged or goes out of warranty sitting on a shelf. What’s just... Read More...

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