Operating Power

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Hire the Willing and Provide Skills or Pay the Price

“Hire willing people and provide them the needed skills instead of hiring spoiled veterans with skills and behavior problems.” This has been my mantra since I was a contractor at my own Long Island plumbing, heating and cooling shop. When...

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What’s Finally Going to Fix Things at Your Company?

What’s Finally Going to Fix Things at Your Company? Well, let’s start with what won’t fix things at your company. Putting out a daily fire without focusing on fire prevention is just wrong. Because that fire is bound to break...

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Urgent vs. Important But Not Urgent

Everything in business is Important! Not everything in business is Urgent. Thank heavens! The trouble starts when all your focus is on fighting fires—dealing only with Urgent items—leaving no time to focus on any Important-But-Not-Urgent items. When you’re firefighting day...

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The Secret Bonus Of Operating Manuals

Working with consulting clients, I create the Operating Manuals early on to help them immediately minimize the daily chaos in their businesses. For fast-growing shops, it allows them to keep growing in a smarter way. All good stuff. But, I...

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Callbacks—They’re Déjà Vu All Over Again

“Déjà vu All Over Again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks–the bane of the contracting industry. I worked in my family plumbing,...

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How Great Techs Become Successful Owners

You quit that tech job at an established plumbing, heating, cooling, and/or electrical company because you figured you could be your own boss, make your own hours and charge a little less, and the money would come flowing in. Maybe...

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Are the Stings Set Up by TV Stations Fair to Contractors?

February may be when Valentine’s Day is, but too often there’s not a lot of love sent towards contractors in general, especially when a local news station sets up a sting operation targeting your industry! Now a sting operation set...

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Don’t Have to Love It. Just Have to Do It.

There’s always a project that you know you need to do, but you always manage to put it off…don’t you? Relax, it’s human nature to procrastinate, especially on things we know we hate, or we perceive as difficult. The great...

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Written Policies and Procedures Help Everyone Sleep Through the Night

I grew up in my family’s plumbing, heating, and cooling company and among my earliest memories are my Dad getting calls in the middle of the night from people with heating emergencies—a homeowner whose furnace had quit or a bakery...

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It’s Always Going to Be An Uphill Battle Without Operating Manuals

Businesses either get better, or they get worse. At least that’s what I finally realized at my own service contracting company years ago. It’s akin to pushing a boulder uphill. The business is either moving up, or it’s moving down....

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