Leadership Power

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The Secret Bonus Of Operating Manuals

Working with consulting clients, I create the Operating Manuals early on to help them immediately minimize the daily chaos in their businesses. For fast-growing shops, it allows them to keep growing in a smarter way.

All good stuff.

But, I... Read More...

Callbacks—They’re Déjà Vu All Over Again

“Déjà vu All Over Again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks–the bane of the contracting industry.

I worked in my family plumbing,... Read More...

How Great Techs Become Successful Owners

You quit that tech job at an established plumbing, heating, cooling, and/or electrical company because you figured you could be your own boss, make your own hours and charge a little less, and the money would come flowing in.

Maybe... Read More...

Are the Stings Set Up by TV Stations Fair to Contractors?

February may be when Valentine’s Day is, but too often there’s not a lot of love sent towards contractors in general, especially when a local news station sets up a sting operation targeting your industry!

Now a sting operation... Read More...

Don’t Have to Love It. Just Have to Do It.

There’s always a project that you know you need to do, but you always manage to put it off…don’t you? Relax, it’s human nature to procrastinate, especially on things we know we hate, or we perceive as difficult.

The great... Read More...

Written Policies and Procedures Help Everyone Sleep Through the Night

I grew up in my family’s plumbing, heating, and cooling company and among my earliest memories are my Dad getting calls in the middle of the night from people with heating emergencies—a homeowner whose furnace had quit or a bakery... Read More...

It’s Always Going to Be An Uphill Battle Without Operating Manuals

Businesses either get better, or they get worse. At least that’s what I finally realized at my own service contracting company years ago. It’s akin to pushing a boulder uphill. The business is either moving up, or it’s moving down.... Read More...

Dispatch Scheduling Hijack

One of my many jobs at my company was being the Install Manager. That meant I was responsible for assigning five installation crews each day to the appropriate install job.

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Why Buy Another Contracting Business Book?

Good question!

Is there a shortage of business books out there or business information out there on how to be successful in the contracting business? Nope!

Can trying to figure out what to do with all that information be overwhelming... Read More...

Real Goal or Fantasy?

I was working hard every day and every night when I was in my family business years ago. Each day was a battle not unlike what you probably face at your own company.

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