Leadership Power

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Handing It Off Without Losing Your Mind

“Why won’t people at my company take responsibility for getting things done? Seriously, if I don’t do it myself, it’ll never get done. I don’t know what they do all day but they don’t spend time getting done what I...

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Do What’s in the Book and You’re Off the Hook

Growing up a New Yorker, I appreciate straight talking people who say what they mean and do what they say. And I’m pleased to say that has been my experience so far with every one of the business owners I...

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How Are You Judging Your Staff’s Performance?

With all new consulting clients, I start by asking the following: “How are you judging your staff’s performance?” The answers are pretty much the same and they go something like this, “We think.” “We’ve been told.” “Because I’ve been in...

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Attitude vs. Behavior: What’s the Difference?

“That Tech has a bad attitude.” “I don’t like the attitude of our bookkeeper!” “What’s wrong with the attitude of our dispatcher?” Bad attitudes are everywhere, it would appear. Based on…what? In most cases, nothing, other than your opinion, that...

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What if I Train Them and They Leave?

Resistance—I get a lot as an industry consultant but when it comes to convincing a contractor client of the importance of training, resistance is something I can bank on. I listen politely as they recount a bad experience or two...

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I Can Do Everything… In a Job Interview

Stop me if this sounds familiar: In the job interview, the candidate told me they could do it. Who knew that they couldn’t? Me! I got blindsided by this so often in my contracting life. Looking back, it’s easy to...

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What’s Finally Going to Fix Things at Your Company?

What’s Finally Going to Fix Things at Your Company? Well, let’s start with what won’t fix things at your company. Putting out a daily fire without focusing on fire prevention is just wrong. Because that fire is bound to break...

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Urgent vs. Important But Not Urgent

Everything in business is Important! Not everything in business is Urgent. Thank heavens! The trouble starts when all your focus is on fighting fires—dealing only with Urgent items—leaving no time to focus on any Important-But-Not-Urgent items. When you’re firefighting day...

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The Secret Bonus Of Operating Manuals

Working with consulting clients, I create the Operating Manuals early on to help them immediately minimize the daily chaos in their businesses. For fast-growing shops, it allows them to keep growing in a smarter way. All good stuff. But, I...

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Callbacks—They’re Déjà Vu All Over Again

“Déjà vu All Over Again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks–the bane of the contracting industry. I worked in my family plumbing,...

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