Leadership Power

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The Importance of Getting Away from Your Business

I grew up working in my family’s heating business. And my dad’s coaching to his very young sons was, “We don’t do winter sports or take winter vacations.”

Basically, it meant every living breathing moment from Labor Day till April... Read More...

Creating a Business to be Thankful For

“I hate my business!”

That’s what I hear periodically when I talk with Contractors. And to me that is sad. But, I get it.

For many, the business they started didn’t turn out the way they planned when they took... Read More...

Handing It Off Without Losing Your Mind

“Why won’t people at my company take responsibility for getting things done?

Seriously, if I don’t do it myself, it’ll never get done. I don’t know what they do all day but they don’t spend time getting done what I... Read More...

Do What’s in the Book and You’re Off the Hook

Growing up a New Yorker, I appreciate straight talking people who say what they mean and do what they say. And I’m pleased to say that has been my experience so far with every one of the business owners... Read More...

How Are You Judging Your Staff’s Performance?

With all new consulting clients, I start by asking the following: “How are you judging your staff’s performance?”

The answers are pretty much the same and they go something like this, “We think.” “We’ve been told.” “Because I’ve been in... Read More...

Attitude vs. Behavior: What’s the Difference?

“That Tech has a bad attitude.”

“I don’t like the attitude of our bookkeeper!”

“What’s wrong with the attitude of our dispatcher?”

Bad attitudes are everywhere, it would appear.

Based on…what?

In most cases, nothing, other than your opinion, that... Read More...

What if I Train Them and They Leave?

Resistance—I get a lot as an industry consultant but when it comes to convincing a contractor client of the importance of training, resistance is something I can bank on.

I listen politely as they recount a bad experience or two... Read More...

I Can Do Everything… In a Job Interview

Stop me if this sounds familiar:

In the job interview, the candidate told me they could do it. Who knew that they couldn’t? Me!

I got blindsided by this so often in my contracting life. Looking back, it’s easy to... Read More...

What’s Finally Going to Fix Things at Your Company?

What’s Finally Going to Fix Things at Your Company?

Well, let’s start with what won’t fix things at your company.

Putting out a daily fire without focusing on fire prevention is just wrong. Because that fire is bound to break... Read More...

Urgent vs. Important But Not Urgent

Everything in business is Important!

Not everything in business is Urgent. Thank heavens!

The trouble starts when all your focus is on fighting fires—dealing only with Urgent items—leaving no time to focus on any Important-But-Not-Urgent items.

When you’re firefighting day... Read More...

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