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Al Writes

Why Bulleted Job Descriptions Don’t Work

Whenever I take on a new one to one consulting client, I ask them to send me a series of forms, templates and documents to review before I arrive onsite. . I do it for many reasons. The most important…

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Mastering the Master Project List

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, a new policy or a habit you want to change? Because it’s annoying! This is especially true if…

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Training to Become a Better Trainer

I never wanted to become a great trainer and builder of staff at my own company. I also never wanted to feel like I was a hostage to my existing employees. And that was reason enough to swallow hard and…

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7-tips-survive-returning-vacation

7 Tips to Survive Returning from a Vacation

How much do you dread going on vacation just because you know the hell you’ll face when you return to work?

I know I always loved and hated going on vacation.

That’s because I had to kill myself to clear up the backlog of work so I could go on vacation, there were calls I had to field about work while I was away, I was worried about what was going on while I was gone so I was always checking in and finally there was the pile of stuff waiting for me to do when I got back.

It got to the point I started to dread going on vacation instead of relishing them as a chance to unplug and recharge.

The occasional disaster and the routine foul-ups drained any joy feeling I had from having gone on vacation.

That is until I learned how to fix my company and fix my thinking. I was the problem and I finally decided it was going to change.

Here’s how my brothers and I learned to not only take charge of our company but get our lives back one vacation day at a time:

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Pushing the Rock

It’s easy to get fired up and take control of your company. Well, it is for a day! The harder thing is taking control of your company for the long run. A short burst of focus and energy is rarely…

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Amplifying Service Tech Performance With Ride Alongs

I was lucky enough years ago when I moved to Phoenix to tour George Brazil’s amazing shop in the Phoenix area. The shop visit was great but spending time talking to George about business is always time well spent. Our…

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Moonlighting…and I’m not talking about the Moon: Part 2

Last week, I wrote about a contractor who was having a problem with a Tech who is Moonlighting [which means the Tech is doing side work]. And worse yet the Tech was doing side work at his customers’ homes. Here’s…

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Moonlighting…and I’m not talking about the Moon: Part 1

I recently had a series of emails from a reader of this blog and my magazine articles regarding an all too common employer-employee issue called Moonlighting. This is where a Tech also has their own side business to bring in…

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The Power of Great Taglines

Wikipedia defines a tagline as a variant of a branding slogan used in marketing and advertising. The idea behind the concept is to create a memorable phrase that will sum up the tone and premise of a brand or product…

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1st Step in Formalizing Recruiting and Hiring

The 1st Step in formalizing your recruiting and hiring process is to realize that recruiting of staff is just like trying to market your company to prospective customers except your marketing to a different target market. You have to sell…

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