Al Writes

Mastering the Master Project List

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, a new policy or a habit you want to change? Because it’s annoying! This is especially true if...

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Training to Become a Better Trainer

I never wanted to become a great trainer and builder of staff at my own company. I also never wanted to feel like I was a hostage to my existing employees. And that was reason enough to swallow hard and...

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7-tips-survive-returning-vacation

7 Tips to Survive Returning from a Vacation

How much do you dread going on vacation just because you know the hell you’ll face when you return to work? I know I always loved and hated going on vacation. That’s because I had to kill myself to clear...

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Pushing the Rock

It’s easy to get fired up and take control of your company. Well, it is for a day! The harder thing is taking control of your company for the long run. A short burst of focus and energy is rarely...

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Amplifying Service Tech Performance With Ride Alongs

I was lucky enough years ago when I moved to Phoenix to tour George Brazil’s amazing shop in the Phoenix area. The shop visit was great but spending time talking to George about business is always time well spent. Our...

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Moonlighting…and I’m not talking about the Moon: Part 2

Last week, I wrote about a contractor who was having a problem with a Tech who is Moonlighting [which means the Tech is doing side work]. And worse yet the Tech was doing side work at his customers’ homes. Here’s...

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Moonlighting…and I’m not talking about the Moon: Part 1

I recently had a series of emails from a reader of this blog and my magazine articles regarding an all too common employer-employee issue called Moonlighting. This is where a Tech also has their own side business to bring in...

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The Power of Great Taglines

Wikipedia defines a tagline as a variant of a branding slogan used in marketing and advertising. The idea behind the concept is to create a memorable phrase that will sum up the tone and premise of a brand or product...

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1st Step in Formalizing Recruiting and Hiring

The 1st Step in formalizing your recruiting and hiring process is to realize that recruiting of staff is just like trying to market your company to prospective customers except your marketing to a different target market. You have to sell...

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End Game: What’s Yours?

In a recent free 30 minute consulting call, I was speaking with a contractor who is going to be 60 years old and he now had concerns on what he should be doing next in his life and what that...

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