Last week, I wrote about how essential a Mystery Shopper Program at you company is. This week I’m providing you with more details on how […]
Al Writes
Blog
If I Video Taped Your Employees, Would You Be Sick To Your Stomach Or Worse? [Part 1]
There was a powerful story all over the news recently about an organization where their employees were secretly video taped and it has rocked this […]
7 Steps to Better Training that Will Make Your Company Better
No matter how smart you, the owner, are…you can’t do everything yourself! So, you’re probably tempted to delegate work to others [if you can afford […]
Too Quick Creates Too Little Value
When I teach clients my Sales Power! selling system, one of the biggest concerns the owner and their Techs have is what to do when […]
Thinking About Now and Changing Tomorrow
Most of us think a lot! We’re driving to work and we’re thinking…well maybe dreading it. We’re bombarded by staff questions and customer interactions so […]
9 Ways to Energize the One Step Close and Make More Sales
The clients I coach on how to improve their closing ratio [which is how many service calls they go on vs. the amount of calls […]
5 Steps To Getting Real Buy-In At Your Company
Is there any owner who hasn’t read a book or heard a lecture that didn’t advocate the need to get buy-in from your employees? Bet […]
Triangle of Success
Years ago when I was told by my dad that if I ever wanted to get out of the truck I need to make my […]
If You Moved Across The Street And Started Over
What I tell clients of mine to do periodically is to envision that they closed the doors at their existing company and decided to reopen […]
Teaching the “Raising the Objection” Technique
Coming from a background in sales where I knew that my pricing on service work and install were going to be anywhere from 33 to […]